We treat your privacy seriously and in line with the NSW privacy laws, including the Privacy and Personal Information Protection Act 1998 (PPIP Act).
We use the following principles to protect your privacy.
We only collect relevant personal information for lawful purposes directly related to our activities or to provide services you have registered for or requested.
We protect personal information from misuse and unauthorised access
We only use your personal information in certain circumstances
We only use your information for the purpose it was collected, or for related purposes (e.g. evaluation of this service), and if you have specifically opted in to certain services e.g. to receive information about other Council sustainability programs.
We ensure that staff who deal with your information are aware of their obligations to protect privacy
We make sure that our staff and contractors with access to your information abide by this policy.
Our staff are trained in how to collect, record, use and dispose of your information.
We never disclose information that we expect customers, or their representatives, to know
We only discuss your customer account with you or your nominated representative. We’ll establish your identity by asking you to confirm key information, usually the property address and account number.
We’ll only disclose personal information to third parties if:
Our contractors need the information for essential activities. We use third parties to: undertake onsite assessment of your building
You can access the personal information we hold for you at any time and ask us to amend it if it’s incorrect
We attempt to keep your contact information as up-to-date as possible. We’ll confirm the details are correct when you contact us.
You can also request a copy of the information we hold about you and your property at any time.
If you have any questions or wish to discuss a privacy issue with Sydney Water, please email [email protected], or write to:
The Privacy Coordinator
PO Box 399
Parramatta NSW 2124
We don’t use this to identify you, but to aggregate results. This helps us evaluate and improve our services. When you use our website or mobile app, some information is logged automatically, such as:
We’ll never contact you by email and ask for personal information such as your password, username, credit card or bank account details.
If you’re unsure about an email addressed from Sydney Water, call us on 9083 8023 to check.
For more information: